Category: Uncategorized

The Beauty of Net Promoter

The Beauty of Net Promoter  My goal isn’t to satisfy customers; I want to thrill them. A great way to measure how you’re doing is through Net Promoter. Net Promoter is a way to measure customer engagement and loyalty. It is a score that is the result of asking one question to your customers and

How Berlin Packaging’s Business Model Has Returned Over $250 Million of EBITDA Back To Their Customers

Andrew Berlin often reminds people that “Anyone who has taken a shower, has had a good idea.” The point. It’s all about taking those ideas an acting, building something new and innovative that delivers real value.

How Berlin Packaging Obliterates The Self Inflicted World Of Sameness Most Distributors Are Trapped In

LISTEN: Tired of being commoditized? Then take the insights Andrew, Jeremy, and Dirk share in this episode to unlock your unfair competitive advantage.

Being a Learning Organization

Do you have 3 minutes?  Maybe you don’t because you’re so busy with urgent work. But I think I have something that might help you, so if you give me 3 minutes, I will give you back more than that in return. Many of us feel busier than ever. And it’s also true that time