The Beauty of Net Promoter
June 1, 2015The Beauty of Net Promoter My goal isn’t to satisfy customers; I want to thrill them. A great way to measure how you’re doing is through Net Promoter. Net Promoter is a way to measure customer engagement and loyalty. It is a score that is the result of asking one question to your customers and
How Berlin Packaging’s Business Model Has Returned Over $250 Million of EBITDA Back To Their Customers
May 26, 2015Andrew Berlin often reminds people that “Anyone who has taken a shower, has had a good idea.” The point. It’s all about taking those ideas an acting, building something new and innovative that delivers real value.
How Berlin Packaging Obliterates The Self Inflicted World Of Sameness Most Distributors Are Trapped In
May 18, 2015LISTEN: Tired of being commoditized? Then take the insights Andrew, Jeremy, and Dirk share in this episode to unlock your unfair competitive advantage.
Berlin Packaging Continues Record-Setting Growth Trajectory in 2015
May 15, 2015Berlin Packaging continuing strong growth in 2015 as the company executes a new strategic plan designed to double revenues and earnings by 2017.